MODULE 8 | RECORD COMPLETION & HANDOFF
Stage 3 | Family Legacy Review™ Qualification
Discover it. Clarify it. Help the family decide.
FOUNDER VIDEO 8 | RECORD COMPLETION & HANDOFF
PURPOSE OF THIS MODULE
A Family Legacy Review™ is not complete when the conversation ends.
The completed Meeting Packet must accurately carry forward what the family shared, what remains uncertain, what requires qualified review and what everyone agreed would happen next.
CML-FLR-101 is completed by the Legacy Specialist during the meeting. It should allow the next responsible person to understand the family without forcing the family to repeat the entire conversation.
The completed record is not a transcript.
It is a clear, accurate and useful account of the Review.
THE CONVERSATION CREATES CLARITY.
THE RECORD CARRIES THAT CLARITY FORWARD.
WHAT A COMPLETE REVIEW RECORD SHOULD SHOW
Before the Review is considered complete, confirm that:
• Family names and key relationships are recorded accurately.
• Primary goals and concerns use the family’s own language when possible.
• Existing planning is recorded as the family reported it.
• Uncertainty is clearly labeled as uncertainty.
• Questions requiring qualified review are identified.
• The Family Protection Checkup™ reflects genuine findings.
• Trusted people who should be involved are recorded.
• The agreed next action is specific.
• Promised follow-up has an owner and timing.
• Completed Review information is protected appropriately.
RECORD WHAT THE FAMILY SAID
Do not convert what the family shared into a conclusion they did not make.
Do not diagnose documents, assume an asset is protected or record an uncertainty as a confirmed problem.
Record facts, reported information and genuine questions.
EXAMPLE 1 | EXISTING PLANNING
The family says:
“We created a trust several years ago.”
Do not record:
“The family has a complete and current estate plan.”
Record:
“The family reports creating a trust several years ago. The trust has not been reviewed during this meeting.”
EXAMPLE 2 | TRUST FUNDING
The family says:
“We do not know whether the house was ever transferred into the trust.”
Do not record:
“The house is not funded.”
Record:
“The family is uncertain whether the house was transferred into the trust. Deed or ownership review may be needed.”
EXAMPLE 3 | FAMILY PRIORITY
The family says:
“We want to make things as easy as possible for our children.”
Record:
“The family’s primary goal is to make the process easier and more understandable for their children.”
Use the family’s own language whenever it communicates the priority clearly.
UNCERTAINTY MUST REMAIN UNCERTAINTY
“I don’t know” is useful information.
It identifies something that may need to be verified, explained or reviewed by an appropriate professional.
When the family is uncertain, use language such as:
• “The family is uncertain whether…”
• “The family does not recall…”
• “Ownership has not been verified.”
• “The document was not available for review.”
• “This question requires qualified review.”
Do not replace uncertainty with an assumption merely to make the Meeting Packet appear complete.
AN ACCURATE QUESTION IS MORE USEFUL THAN AN UNSUPPORTED ANSWER.
COMPLETE THE PACKET DURING THE MEETING
The Meeting Packet should be completed while you are listening to the family.
Do not depend on memory to recreate the conversation hours or days later.
During the Review:
- Listen to the complete answer.
- Record the important information.
- Clarify anything that could be misunderstood.
- Reflect the family’s priorities in its own language.
- Identify uncertainty without diagnosing it.
- Record the agreed next action.
The packet serves the conversation.
Do not allow note-taking to prevent eye contact, listening or natural follow-up questions.
CONFIRM YOUR UNDERSTANDING
Before ending the meeting, summarize what you recorded.
You might say:
“Before we finish, let me make sure I recorded this accurately.”
Then confirm:
• What matters most to the family.
• What planning the family reports having.
• What appears clear.
• What remains uncertain.
• Which questions require additional review.
• Who else should be involved.
• What everyone agreed would happen next.
Allow the family to correct or clarify your understanding.
A CLEAN RECORD BEGINS WITH AN ACCURATE SUMMARY.
THE AGREED NEXT ACTION MUST BE SPECIFIC
Avoid vague notes such as:
“Follow up later.”
“Family will think about it.”
“Send information.”
“Talk to daughter.”
“Needs review.”
A useful next action identifies:
WHO
Who is responsible for taking the next action?
WHAT
What specifically will that person do?
WHEN
When will the action occur or be completed?
WEAK RECORD
“Follow up with the family.”
CLEAR RECORD
“Jordan will call the family Thursday at 10:00 a.m. to schedule a follow-up conversation that includes their daughter, Alicia.”
WEAK RECORD
“Send information to CPA.”
CLEAR RECORD
“The family will provide the CPA’s contact information by Tuesday. After receiving permission, Jordan will send the approved planning summary and confirm the question the family wants the CPA to review.”
Do not promise an action unless you know who will complete it and when it should occur.
RECORD TRUSTED-PEOPLE INVOLVEMENT
When another person should be involved, record:
• The person’s name.
• Their relationship or professional role.
• Why their involvement matters.
• What the family wants them to understand.
• How the family wants them included.
• Whether permission is needed before sharing information.
• The agreed follow-up.
Do not treat trusted-person involvement as resistance.
It is part of understanding how the family makes decisions.
IDENTIFY QUESTIONS REQUIRING QUALIFIED REVIEW
Some questions should be referred to an attorney, tax professional, financial professional or another qualified person.
Record:
• The family’s actual question.
• The type of professional review that may be appropriate.
• Who is responsible for routing the question.
• What information will be provided.
• When follow-up should occur.
Do not answer beyond your role simply because the question appears on the Meeting Packet.
RECORD THE QUESTION.
ROUTE IT APPROPRIATELY.
DO NOT INVENT THE ANSWER.
PROTECT COMPLETED REVIEW INFORMATION
A completed Family Legacy Review™ may contain personal, family, financial and planning information.
Use only the approved process and location for storing or transferring the completed Review.
Do not:
• Leave the completed packet unattended.
• Share it with someone the family has not authorized.
• Send it through an unapproved communication method.
• Discuss the family’s information with people who have no role in the matter.
• Keep unnecessary personal copies.
• Use the family’s information for another purpose.
Protecting the record is part of representing Claim My Legacy™ with care.
THE CLEAN HANDOFF
A clean handoff gives the next responsible person enough information to continue appropriately without making the family begin again.
Use this six-part sequence:
- FAMILY PRIORITY
What matters most to the family?
- CURRENT PLANNING
What planning does the family report having?
- GENUINE GAPS OR QUESTIONS
What remains uncertain or requires review?
- TRUSTED PEOPLE
Who else should be involved?
- PROMISES
What information or follow-up was promised, and who owns it?
- NEXT ACTION
What happens next, who is responsible and when will it occur?
TWO-MINUTE HANDOFF EXAMPLE
“The Browns want to make things easier and more understandable for their two adult children. They report creating a trust in 2018, but they are uncertain whether their home was transferred into it and whether the plan still reflects their wishes. Those questions have not been resolved and need appropriate review. Their daughter Alicia helps with financial matters, and they want her included in the next conversation. I promised to send the approved planning summary today. The family agreed that I will call Thursday at 10:00 a.m. to schedule the follow-up with Alicia.”
Notice what the handoff does not do.
It does not diagnose the trust.
It does not claim the home is unfunded.
It does not criticize the previous professional.
It does not add information the family did not provide.
It communicates the family’s priorities, uncertainty, trusted people, promises and next action.
WHAT A HANDOFF SHOULD NOT INCLUDE
Do not include:
• Unsupported legal or tax conclusions.
• Criticism of another professional.
• Assumptions presented as facts.
• Personal opinions about the family.
• Irrelevant private details.
• Promises that were not actually made.
• A different next step from the one the family agreed to.
A handoff should help the next person serve the family accurately.
It should not create a new version of the family’s story.
HANDOFF EXERCISE
Use a completed mock Family Legacy Review™.
Give a two-minute handoff to the next team member that includes:
- The family’s primary priority.
- Current planning as reported.
- Genuine gaps, questions or uncertainties.
- Trusted people who should be involved.
- Information or follow-up that was promised.
- The specific next action, owner and timing.
The receiving team member should be able to explain what happens next without asking the family to repeat the entire Review.
COMPLETED PACKET REVIEW
Review the mock CML-FLR-101 and confirm:
• Names and relationships are accurate.
• The family’s priorities are clear.
• Reported information is distinguished from verified information.
• Uncertainty remains visible.
• Questions requiring qualified review are identified.
• The Family Protection Checkup™ reflects genuine findings.
• Trusted-person involvement is recorded.
• The next action is specific.
• Every promise has an owner and timing.
• The completed information is protected appropriately.
BEFORE THE REVIEW
• Know CML-FLR-101 well enough not to read it at the family.
• Have the Claim My Legacy™ Value Stack™ available.
• Have a clean Meeting Packet and working pen.
• Know the next step if the family proceeds.
• Enter curious, not convinced.
AFTER THE REVIEW
• Record the agreed next action.
• Schedule promised follow-up.
• Complete the clean handoff.
• Protect the completed Review information.
• Do not make promises outside your role or process.
• Ask whether the family left with greater clarity.
READY FOR QUALIFICATION?
When you can conduct the Review, complete an accurate Meeting Packet and give a clean handoff that carries the family’s priorities, questions, promises and agreed next action forward, you have completed the eight Stage 3 learning modules.
Completing the modules does not, by itself, qualify you to conduct the Family Legacy Review™ independently.
Your official qualification gate is the current approved CML-FLR-103 Family Legacy Review™ Role-Play & Certification Assessment.
Your mentor or evaluator will provide the appropriate Candidate Brief and guide you through the qualification process.
The evaluator controls the hidden family profile and Unexpected Moment.
This is not a test of whether you can sell a particular package or price.
It determines whether you can sit across from a family and represent Claim My Legacy™ with clarity, accuracy and care.
Do not advance to Stage 4 until your Stage 3 qualification has been completed and confirmed.
When prompted, use the same Stage 3 password you used to access this module.